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Returns & Exchanges
At CLEARSTEM, we want you to love your skin and your results; if you are not completely satisfied, we offer a 30-day return window for all eligible skincare products.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to begin the process.
2
Print Your Label
Select the items you wish to return or exchange and download your prepaid shipping label provided by our system.
3
Package Your Items
Carefully pack your products in their original packaging or a sturdy mailer to ensure they arrive safely back at our warehouse.
4
Receive Your Refund
Once our team inspects your return, a refund will be issued to your original payment method within 5-10 business days.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing